by John Dray | 6th December 2019 | Customer Journey, Email Systems, Event Bridge, First Class, Responsive
It is a shocking result from the Harvard Business Review that 68% of customers leave because they just don’t think you care. It’s not that you have done anything wrong. It is not that you have annoyed them. They just don’t think that you care, so they leave. (There is...
by John Dray | 2nd December 2019 | Customer Journey, Event Bridge, Event Management, First Class
It’s All About Me! Often we characterise someone who likes to be at the centre of attention as selfish, but what does that term mean? Selfish is often a term used to describe OTHER people who are looking after their own needs when we feel that our own needs are not...
